Terms and Conditions

This Short Term Rental Agreement (“Agreement”) is made by and between Siesta Key Palms Resort (“Manager”) and Registered Guest. The parties hereby agree as follows:

A processed payment constitutes acceptance of reservation terms, not signature status for acceptance.

Room Type: Guest agrees that they are booking a room type based on size. While all efforts are made to accommodate specific room requests these can not and will not be guaranteed and reservations may be moved to a comparable room type.

Term of Stay: The stay begins at 4 pm on the “Check-in Date” and ends at 11 am on the “Check-out Date” listed on Booking Confirmation (unless previously arranged) and will be strictly enforced in order to allow time for housekeeping to clean property adequately between guests. Early check in and late check outs are subject to availability and can not and will not be guaranteed.

Registered Guest must be at least 25 years of age.

Guests must be able to provide photo identification at any time before or during stay.

Guests are allowed to have an additional MAX of 2 daytime guests. Daytime guests are not permitted overnight.

Cancellation Policy: All cancellation requests must be initiated in writing by the guest through website in which they booked.

Standard Cancellation Policy - Cancellation requests received prior to 14 days from arrival date will receive a refund minus $100 cancellation fee plus tax. Cancellation requests received inside 14 days from arrival date for cancelling the entire or portion of a reservation, refunds of deposits or full payments, no shows or early departures after check-in will result in a 100% loss of all funds remitted to Siesta Key Palms Resort. If a non-arrival, late arrival, early departure, cancellation, or alteration results in a loss of revenue to Siesta Key Palms Resort, it will be charged.

72 Hour Cancellation Policy - Cancellation requests received prior to 72 hours from arrival date will receive a full refund. Cancellation requests received inside 72 hours from arrival date for cancelling the entire or portion of a reservation, refunds of deposits or full payments, no shows or early departures after check-in will result in a 100% loss of all funds remitted to Siesta Key Palms Resort.

In the event of an Act of God such as adverse weather, tornadoes, fire, lightning strikes, etc., the management and owners are not responsible for any refunds from monies which have been paid to Siesta Key Palms Resort. Manager/Owner reserves the right to cancel any reservation for any reason subject to issuing a full refund without penalty or responsibility for providing lodging elsewhere.

PAYMENT POLICY & SCHEDULE:

To secure the booking, a payment of 100% of the grand total is due at time of booking if the arrival date is more than 14 days from time of booking. Rates are subject to change until reservation is confirmed. No dates will be held for reservation requests in which no deposit has been paid. Reservations are only confirmed upon receipt of deposit and receipt of Booking Confirmation. It is the responsibility of the guest to ensure accuracy of dates confirmed. After booking confirmed, rates or dates of reservation will not be adjusted for any newly published rates applicable to dates of existing reservations.
When reservations are booked and paid directly through third-party website, any additional payments due will be requested and must be paid through the website used to book. Any payment schedules agreed upon at time of booking supersede payment schedule listed here. Service fees depend on website used to book reservation and are paid directly to website at time of booking and not paid to owner/manager. As a result, total amount due included in the Booking Confirmation does NOT include service fees nor can these be refunded or adjusted by the Manager.
For any additional payments required, you will be emailed reminders from the site in which you booked which includes link to submit payment close to your due date. It is your responsibility to submit remaining balances due by the due date. Reservations in which balances are not timely paid are subject to cancellation without a refund. We require a credit card on file prior to or on arrival for any incidentals.

Rates & Fees: All rental rates are charged on a nightly basis.

A resort fee in the amount of $39 per night plus tax is required for all reservations. This fee includes the following amenities: departure clean, parking, pool access, coin operated laundry, wireless internet, cable television, beach chairs, towels, hanging day beds, game room, bicycle rentals, and basic amenities starter set in room upon arrival.

Evidence of smoking in rooms is subject to fee of $250 for additional cleaning.

Taxes: Florida sales (7%) and Sarasota County (6%) taxes are collected (13% total) on all rental rates & fees. In the event of any tax law changes applicable for the reservation dates, the guest is responsible to pay the monetary difference that may occur. These changes can affect reservations already paid in full and guest is responsible to pay the additional fees should they occur. Third party websites may collect a portion or all of these taxes and therefore Grand Totals provided in agreement may differ than those provided by third party website in which you booked. See Booking Confirmation for details.

HURRICANES/WEATHER/NATURE/ACTS OF GOD: In the event of an Act of God such as adverse weather, tornadoes, fire, lightning strikes, or otherwise, Siesta Key Palms Resort, its affiliates and owners are not responsible for any refunds from monies which have been paid to Siesta Key Palms Resort, or for providing lodging elsewhere. In the event of mandatory or voluntary evacuation, or a travel advisory, refunds are not issued. If a hurricane threatens the area, and a voluntary or mandatory evacuation is issued, our office will close, and all guests will be required to leave the island. Items left are not the responsibility of Siesta Key Palms Resort or our owners.

DISPUTES: I understand that if there are ANY disputes or dissatisfaction regarding the vacation rental property paid herein, that said dispute should be taken up directly with Siesta Key Palms Resort. I agree that I will not request a chargeback or credit to my credit card in connection with any charge made pursuant to this agreement. I hereby expressly waive my rights to request any chargeback against Siesta Key Palms Resort now or in the future. All complaints must be reported during the customer's stay and not after departing the property.

BED BUGS: All of our rooms are inspected by a certified bed bug inspector and they are free of any bed bugs. This inspection is done prior to every arrival. If bed bugs are found, or the effects of bed bugs are noted, after this inspection, it is presumed that these bed bugs were brought into the room by the guest until the guest can show clear and convincing evidence to show otherwise. The treatment to exterminate these bed bugs will be at the guest's expense.

REFUNDS: Refunds issued by Siesta Key Palms Resort will be submitted and/or processed no more than 30 days after departure date of original stay. Siesta Key Palms Resort WILL NOT issue a refund to a guest unless the guest notifies Siesta Key Palms Resort of the complaint immediately during their stay, while they are still on property; thus, providing Siesta Key Palms Resort the opportunity to review and validate the issue or complaint with the guest present, and correct the issue(s) while the guest is still on property. Beach Closures, Public Road and/or Utility Closures and/or Work, Pool Closures, and Acts of God or Nature, are all outside of Siesta Key Palms Resort's control, and will not be refunded.

PETS: Pets are NOT allowed under certain conditions and ALL service animals, must be disclosed, and approved prior to arrival.

Claiming a pet as a service animal, when it is not, is a criminal offense.

PAYMENT METHODS:
The Guest should inform the Manager their mailing address and intended payment method.
Credit card: Submit secured payment online by Credit/Debit Card
Cash: Cash payments will only be accepted in person for any reservation.
If a guest wishes to change the payment method AFTER a payment is made, the guest will be required to pay the processing fee of 4.8%

RULES & RESTRICTIONS:

Guest Restrictions: No daytime guests are allowed to stay overnight in the property if it exceeds the maximum overnight occupancy limit. Any person on property is the sole responsibility of Registered Guest.

Check-in/Check-out: Check in (4 pm) and check out (11 am) times will be strictly enforced in order to allow time for housekeeping to clean property adequately between guests. Early check in and late check outs are only available with prior approval from manager and can not and will not be guaranteed.

Smoking: We are a non smoking property. Smoking is not allowed inside or outside near any units. This includes cigars, e-cigarettes, etc. Violation of the no smoking policy in rooms will be subject to a $250 additional cleaning fee.

Noise: Guests should not create excessive noise at a level that disturbs neighbors; Code-enforced neighborhood quiet hours are from 10:00p.m. – 7:00a.m. Police can issue tickets and fines and will notify us for violations in neighborhood areas. Any repeated reported violations of this can result in eviction.

Parking: Designated parking is limited to 1 vehicle. Vehicles are to be parked in designated areas only with parking permit displayed at all times. Parking permit tags can be picked up at Front Office during business hours. Parking on the road and right of ways is not permitted. Do not block entry of other parking areas or cars on property. Any illegally parked cars are subject to towing; applicable fines/towing fees are the sole responsibility of the vehicle owner.

Property/Grounds: Keep the property and all furnishings in good order. Doors and windows should be closed and locked when property is not occupied. Do not remove any items, including bath towels and linens (excluding beach towels) or throw any items away without first notifying the manager. In the event of anything broken or damaged, please notify the manager immediately. Please be respectable of grounds, shared spaces, and other guests at all times.

Fire Safety: Only use appliances for their intended uses. Do not leave grills or stove/ovens unattended. Fire extinguishers are located outside by outdoor stairwells. Do not tamper with smoke detectors. Hearing-impaired smoke detectors are available upon request. Please notify owner/ manager if you require one during your stay. Familiarize yourself and guests with emergency exit maps.

Housekeeping: You will receive daily housekeeping throughout your stay.

Daily Housekeeping consists of the following:

floors swept and mopped
trashed emptied
dishes washed
bed(s) made (please note, that we DO NOT move personal items. We will do our best to clean around any personal items, however any items left on the bed will not be moved and the bed will not be made)

*In our effort to become a Go Green Resort we have implemented the following to our daily housekeeping services.

bed linens will be changed after every third night, unless requested sooner.
towels replaced (only towels that are left on the floor will be replaced. Towels that are hung up will be considered still in use and will not be replaced.)

Housekeeping is only on property for a limited amount of time. If you decline service or ask for a later time, we will do our very best to return, however we can not guarantee we will be able to return. If you wish to opt out of our daily housekeeping, please advise the front desk or simply put your provided Do Not Disturb hanger on your door. We will provide you with a Do Not Disturb bag which will include some toiletries and towels.

Garbage: Do not leave bagged garbage outside of door at any time. Do not put fish into dumpster.

Pests: Florida has lots of bugs. Please be advised the building and grounds are routinely treated for pests. While every effort is made to use non-toxic treatments while rooms are vacant, pest control may be required to enter rooms in order to treat on schedule if needed. Follow recommendations regarding mosquito bite prevention. Please use caution with children who crawl on ground.

Grills: Grills are provided as a courtesy for use by all guests.

Pool/Pool Area Rules:

No pets are allowed in the pool area.
Pool hours are posted in pool areas. No swimming or entry in pool area is permitted outside posted hours.
Appropriate bathing suits must be worn at all times.
Please shower and remove all sand prior to entering pool.
No glass or smoking is permitted in pool deck area.
Children under 10 need adult supervision at all times.
All non-toilet trained children must wear swim diapers at all times.
No food, diving, or horseplay are allowed in pool.
Please be advised that pool area is slippery when wet so we discourage running in pool area.
Swim and walk in pool area at own risk. There are no lifeguards on duty.
We closely monitor the pool. Please allow pool maintenance staff to perform duties while on site.
The family pool is heated for your comfort. Generally speaking, our winter months are considered from November through April. During these months we do our best to ensure that the pools are heated to a temperature of 82 degrees. However, please be aware that we do occasionally get cold spells that can send the temperatures down into the 30's for a few nights in a row. This will cause the pool water temperature to draw down to in the 70's and a pool pump will automatically shut down if the outside temperature gets too cold. The pump will then kick back on in the morning and begin re-heating of the pool back to 82, which may take several days depending on the severity of the cold spell. Ultimately, these situations are beyond our control.

Weather/Storms: Hurricane season is June 1st – November 30th. Weather or beach conditions cannot be guaranteed and refunds will only be given as outlined. Lightning is a real threat in Florida, take cover during storms. The pool area may be closed at any time at the discretion of manager without notice due to lightning or weather conditions.

City Ordinances: Guests are responsible for familiarizing their self and abiding by rules and instructions set forth in the ordinances in the city in which they are renting or visiting.

INDEMNITY & LIABILITY

The Guest agrees to indemnify and hold owner/manager not responsible for any accidents, injuries, illness, or loss of personal belongings that occurs to any guests or visitors of guest while on the premises or its facilities. By accepting this reservation, it is agreed that all guests are expressly assuming the risk of any harm arising from their use of the premises or others whom they invite to the premise. Guest agrees not to give code or key to unregistered guests or visitors.

Use of Property: Property is intended solely for the rental period and guest's personal use. No use for business, trade, publicity, gatherings/meetings without explicit approval of Manager/owner. No illegal activities. Guest shall not assign his or her rights under this agreement, or sublet the property, in whole or part, to another party. This guarantees cancellation of reservation and/or immediate eviction from property. Owner retains the right to assign his or her rights under this agreement to a third party without notice.

Social Media: We do participate in the use of conversion tracking concerning our social media audiences on Facebook and Pinterest. We adhere to their legal and moral guidelines, policies, and procedures to ensure privacy to our users and ownership of their information. All conversion tracking is anonymous and better aids our company to provide the best user experiences for our guests.

Security: We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Our Privacy Policy is subject to change.

Violations: Manager shall not be liable to guests or to any party for any type of issued violations, including but not limited to: traffic tickets, noise complaints, etc. The sole responsibility lies on the Registered Guest. The Sarasota County Sheriff Department are authorized to ask anyone to leave premises to at any time. Failure to do so may result in arrest in violation of trespassing.

Failure of Equipment/Condition: In the event of failure of equipment to work, please notify us first so repairs can be made. Renter expressly waives and relinquishes any rights or claims against Owner or Manager for any damage that may result to renter from lack of maintenance, cleanliness, repair, defect including owners or managers for ordinary negligence. There will be no refund of all or part of the rental amount for any failure of any of the equipment to work. Maintenance and inspection of the unit may occur during your stay. In this case our service providers might require access to the unit, with or without formal notice.

Lost and Found: Manager is not be liable for any items left behind. All items found will be kept for no longer than 30 days. The guest is responsible for any mailing/shipping charges.

Rental Rules: Guest agrees to abide by the Rental Rules at all times while on property and shall cause all members of the rental party and anyone else Guest permits on the property to abide by the following rules at all times while at the property.